I lost track of how long it's been since I last received an audio adventure, so decided to dig through my emails this morning.
It's been 17 months.
I joined the Live the Adventure Club in September of 2017, so I've been a member for almost 3 years. In that time, I've received 4 audio adventures, the first one being free with my initial sign-up of $1.00. In a few days, I will be charged another $24.75, which will put my total paid in 3 years time at 273.25 (including my $1.00 initial sign-up). That's a high price to pay for 4 audio adventures. If I cancel now, I lose out (I assume) on the audio adventures that have been delayed since early 2019.
This is simply not right.
Heirloom Audio asks us to have patience. I think the members here who've stuck it out have definitely had patience - and unfortunately, also, broken promises. This is not what we signed up for. Our subscription agreement is that we pay you X number of $$ every 3 months and you release X number of audio adventures each year. At the very least, member payments need to be suspended until you are caught up on delivering the promised number of audio adventures. If you are unable to deliver, you need to refund back the amount that we've paid since the last release.
I listened to the podcast from October of 2019, which was 8 months ago. I'm sympathetic to the reasons why production has been delayed. But it's not right to presume upon the goodwill of the members and make promises you have not been able to deliver on for over a year. At the time of the podcast, it sounded like you were hoping at least one audio adventure would be released by the holidays. Sadly, no release was forthcoming. Another 8 months has passed, unfortunately, with only the sound of crickets.
Honestly, the worst part is the lack of communication and transparency. I believe there are many members here who would be willing to continue their memberships if they were told what was going on, given regular updates and clear communications via email, social media, this forum, etc. AND given a specific time frame when they can expect the next release. Right now, though, I venture to say most of us are feeling like we're being ripped off. But we don't want to lose out on the audio adventures, which we so dearly love, and for which we've already paid for. To make matters worse, apparently, if we cancel now, we can never re-join. So that puts us all between a rock and a hard place. Feels just a bit manipulative.
A Christian production company taking advantage of its Christian-based membership is not behaving very Christ-like. Please, no more silence and no more promises. Just do right by your members.
I hope someone at Heirloom Audio sees this. Thank you.
