huntersridgeschool@gmail.com

Need Customer Service Response Please :)

6 posts in this topic

Hi, I sent an email a couple days ago regarding never having received my Saxon the Wulf CDs (though it is available in my library). Additionally, yesterday I ordered three other CD sets of previous episodes (in two orders) and they have yet to be unlocked in my library. Would someone from customer service please respond to my email, plus unlock my new purchases? And can I get an ETA on when the CDs for those episodes will be sent out? We love these audio adventures and all the wonderful accompanying resources! Thanks so much for your help!

Edited by huntersridgeschool@gmail.com

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I apologize as Julie responded to my email within hours, I just didn't see it. Also, I realize it's Wulf the Saxon (not Saxon the Wulf, lol!). I received it in the mail today! SUPER quick response! Thank you so much! I am sending another email regarding the other issue. Thanks again!

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I'm glad you received yours. I am still watching for St. Bartholomew's Eve, but we are loving For the Temple. 

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Does anyone know of a phone number to call? I need to change my address and the "contact us" form isn't working. Also, what is the last CD set you received? I think we are long overdue... a set every 4 months is the plan, right? 

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Please either email info@heirloomaudio.com or leave a voicemail at 815-902-6085.  I will respond as quickly as possible.  We have 3 new releases throughout the year. There are no set release dates. We are behind this year, but Lord willing still planning on getting those three out. 

 

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