Julie with Heirloom Audio

Delayed New Releases

18 posts in this topic

Hello Live The Adventure Club Members, 

We have been getting many inquiries about Club memberships and not receiving any audios this year as part of being a club member. For The Temple was our last release and it was sent out around the beginning of this year. If you have not received that audio, please email info@heirloomaudio.com to request your copy. We are behind schedule on our productions and sincerely apologize. We understand your frustration and are working hard at producing top quality audio entertainment for our customers. However, we just seem to be hitting a few bumps in the road. We appreciate your patience and understanding and of course your prayers. Below is link to a podcast that explains a bit about what is going on.  Again, we apologize for the delay. If you choose to cancel your membership, please send an email the above email address and submit your request there. Thank you for your continued support. 

https://www.spreaker.com/show/heirloom-audio-productions-updates

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On 1/23/2020 at 1:43 PM, adriabradford@yahoo.com said:

When was For The Temple sent out? Was it in January 2019 or 2020?

It was 2019.  If you didn't receive it, definitely email the address above.

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I’ve listened to the podcast, it really just dances around the issue and no ideas of when production will actually startup again.  Even the podcast eluded that we were going to get more updates by podcast that hasn’t been delivered either.

i don’t think it is to much to ask for real updates with a real timeline.  I also believe that you should not charge anymore dues until you start releasing content.  We members need to see some action from the club. 

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If anyone is having issues contacting us, please send an email to info@heirloomaudio.com our phones are currently down and it seems the contact us form is not working as well. 

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Hello everyone, 

Could we (we: people who pay for the club subscription) please get another update on were you are in the productions. We enjoy Heirlooms dramas but would like to know what is happening. 

Please let us Know,

-Sincerely a listener

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On 1/14/2020 at 0:08 PM, Julie with Heirloom Audio said:

Hello Live The Adventure Club Members, 

We have been getting many inquiries about Club memberships and not receiving any audios this year as part of being a club member. For The Temple was our last release and it was sent out around the beginning of this year. If you have not received that audio, please email info@heirloomaudio.com to request your copy. We are behind schedule on our productions and sincerely apologize. We understand your frustration and are working hard at producing top quality audio entertainment for our customers. However, we just seem to be hitting a few bumps in the road. We appreciate your patience and understanding and of course your prayers. Below is link to a podcast that explains a bit about what is going on.  Again, we apologize for the delay. If you choose to cancel your membership, please send an email the above email address and submit your request there. Thank you for your continued support. 

https://www.spreaker.com/show/heirloom-audio-productions-updates

Hi there. I've already listened to this and it's been 6 months now. We need updates, direct email notifications if we are gonna hang in there with subscriptions. I was disappointed that I had to search the first time to find out what's going on. I'm sorry, but I'm considering canceling too. This saddens me and my kids :(

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That is the point we are at. :( I have no idea who is left of us in the club.

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I also have had to go online to scavenge for updates and that is pretty low but what else can we do. Pray, Ask for updates(or search for them) or just cancel. 

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Wow, it's really sad that no one from the adventure club is responding to these discussions. I'm sure something REALLY bad happened at this point. SO SAD.

The way the podcast put off discussing the issues until after trying to sell the new ideas to people who already were sold on these stories felt really immature and dishonest, which makes me feel like they are evading responsibility for whatever hardship took place. I also dislike that I could not fast forward through all the beating around the bush to get to the transparency they owe us. Not cool Bob.  

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I just finished listening to the podcast.  As a business owner, when you go through this much drama, there is only one right thing to do: Find someone else to take over Heirloom Audio.  Sticking with it when you have so much going on is irresponsible, not noble. If Heirloom Audio is important and a ministry, then even if you step out of the way because of your hardships, someone else will take up the baton while you sort out your junk.

Honoring your contract with Beck because God says to honor your contracts and let your "yes be yes" and your "no be no" would have been a good place to start. I'm betting your business would have pulled through the dark times by sticking with Beck, as he is doing VERY WELL again.

A sale contract is not the same a being a donor. If you were a donor, then that's different. Then you would be obligated to pull support, but buying add time is something you can't just pull out of after the fact because the station went in a different direction.

If no one else was willing to run Heirloom Audio for me, then I would have stopped collecting money from subscribers- I would have suspended their payments until we had product to deliver... its the whole breaking contract issue again. By continuing to collect without finding someone else to take over Heirloom, you were breaking contract again and asking other to pay for your hardships. You cannot ask others to pay for your hardships unless they are non-profit donators/founders. Heirloom Audio may have been a ministry to you, but sales are contracts. If you have to break a contract, you have to stop collecting money on the contract.

This is not a situation requiring patience in a tough time. This is a situation requiring legal boundaries.  

 

 

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I lost track of how long it's been since I last received an audio adventure, so decided to dig through my emails this morning.

It's been 17 months.

I joined the Live the Adventure Club in September of 2017, so I've been a member for almost 3 years. In that time, I've received 4 audio adventures, the first one being free with my initial sign-up of $1.00. In a few days, I will be charged another $24.75, which will put my total paid in 3 years time at 273.25 (including my $1.00 initial sign-up). That's a high price to pay for 4 audio adventures. If I cancel now, I lose out (I assume) on the audio adventures that have been delayed since early 2019.

This is simply not right.

Heirloom Audio asks us to have patience. I think the members here who've stuck it out have definitely had patience - and unfortunately, also, broken promises. This is not what we signed up for. Our subscription agreement is that we pay you X number of $$ every 3 months and you release X number of audio adventures each year. At the very least, member payments need to be suspended until you are caught up on delivering the promised number of audio adventures. If you are unable to deliver, you need to refund back the amount that we've paid since the last release.

I listened to the podcast from October of 2019, which was 8 months ago. I'm sympathetic to the reasons why production has been delayed. But it's not right to presume upon the goodwill of the members and make promises you have not been able to deliver on for over a year. At the time of the podcast, it sounded like you were hoping at least one audio adventure would be released by the holidays. Sadly, no release was forthcoming. Another 8 months has passed, unfortunately, with only the sound of crickets.

Honestly, the worst part is the lack of communication and transparency. I believe there are many members here who would be willing to continue their memberships if they were told what was going on, given regular updates and clear communications via email, social media, this forum, etc. AND given a specific time frame when they can expect the next release. Right now, though, I venture to say most of us are feeling like we're being ripped off. But we don't want to lose out on the audio adventures, which we so dearly love, and for which we've already paid for. To make matters worse, apparently, if we cancel now, we can never re-join. So that puts us all between a rock and a hard place. Feels just a bit manipulative.

A Christian production company taking advantage of its Christian-based membership is not behaving very Christ-like. Please, no more silence and no more promises. Just do right by your members.

I hope someone at Heirloom Audio sees this. Thank you.

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On 5/17/2020 at 6:13 PM, bitterseaslife@live.com said:

I just finished listening to the podcast.  As a business owner, when you go through this much drama, there is only one right thing to do: Find someone else to take over Heirloom Audio.  Sticking with it when you have so much going on is irresponsible, not noble. If Heirloom Audio is important and a ministry, then even if you step out of the way because of your hardships, someone else will take up the baton while you sort out your junk.

Honoring your contract with Beck because God says to honor your contracts and let your "yes be yes" and your "no be no" would have been a good place to start. I'm betting your business would have pulled through the dark times by sticking with Beck, as he is doing VERY WELL again.

A sale contract is not the same a being a donor. If you were a donor, then that's different. Then you would be obligated to pull support, but buying add time is something you can't just pull out of after the fact because the station went in a different direction.

If no one else was willing to run Heirloom Audio for me, then I would have stopped collecting money from subscribers- I would have suspended their payments until we had product to deliver... its the whole breaking contract issue again. By continuing to collect without finding someone else to take over Heirloom, you were breaking contract again and asking other to pay for your hardships. You cannot ask others to pay for your hardships unless they are non-profit donators/founders. Heirloom Audio may have been a ministry to you, but sales are contracts. If you have to break a contract, you have to stop collecting money on the contract.

This is not a situation requiring patience in a tough time. This is a situation requiring legal boundaries.  

 

 

As much as it saddens me to say it, I have to agree with the above.

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Has anyone had any communication? I just sent a message to Julie at heirloom audio above.

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On 6/19/2020 at 0:05 AM, hbislew@charter.net said:

Has anyone had any communication? I just sent a message to Julie at heirloom audio above.

No communication. And my credit card was charged for another quarter just a few hours ago.

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I too ended up here after looking for information about why I haven't received any new audio, nor any new blog posts, movie reviews nor any other club content in a very long time.  I listened to the whole podcast, have done some other digging, and I am not particularly encouraged by what I heard and found nor by the current layout & appearance of the Heirloom Audio website.  I decided to post this brief note to let other club members know that there is still one more member hanging on out there.  I do plan to hang in there a couple more quarters, and hopefully more information comes out soon.

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