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  1. Earlier
  2. I too ended up here after looking for information about why I haven't received any new audio, nor any new blog posts, movie reviews nor any other club content in a very long time. I listened to the whole podcast, have done some other digging, and I am not particularly encouraged by what I heard and found nor by the current layout & appearance of the Heirloom Audio website. I decided to post this brief note to let other club members know that there is still one more member hanging on out there. I do plan to hang in there a couple more quarters, and hopefully more information comes out soon.
  3. No communication. And my credit card was charged for another quarter just a few hours ago.
  4. I haven't.
  5. Has anyone had any communication? I just sent a message to Julie at heirloom audio above.
  6. Any response?
  7. Eight months now since their last update...
  8. As much as it saddens me to say it, I have to agree with the above.
  9. I lost track of how long it's been since I last received an audio adventure, so decided to dig through my emails this morning. It's been 17 months. I joined the Live the Adventure Club in September of 2017, so I've been a member for almost 3 years. In that time, I've received 4 audio adventures, the first one being free with my initial sign-up of $1.00. In a few days, I will be charged another $24.75, which will put my total paid in 3 years time at 273.25 (including my $1.00 initial sign-up). That's a high price to pay for 4 audio adventures. If I cancel now, I lose out (I assume) on the audio adventures that have been delayed since early 2019. This is simply not right. Heirloom Audio asks us to have patience. I think the members here who've stuck it out have definitely had patience - and unfortunately, also, broken promises. This is not what we signed up for. Our subscription agreement is that we pay you X number of $$ every 3 months and you release X number of audio adventures each year. At the very least, member payments need to be suspended until you are caught up on delivering the promised number of audio adventures. If you are unable to deliver, you need to refund back the amount that we've paid since the last release. I listened to the podcast from October of 2019, which was 8 months ago. I'm sympathetic to the reasons why production has been delayed. But it's not right to presume upon the goodwill of the members and make promises you have not been able to deliver on for over a year. At the time of the podcast, it sounded like you were hoping at least one audio adventure would be released by the holidays. Sadly, no release was forthcoming. Another 8 months has passed, unfortunately, with only the sound of crickets. Honestly, the worst part is the lack of communication and transparency. I believe there are many members here who would be willing to continue their memberships if they were told what was going on, given regular updates and clear communications via email, social media, this forum, etc. AND given a specific time frame when they can expect the next release. Right now, though, I venture to say most of us are feeling like we're being ripped off. But we don't want to lose out on the audio adventures, which we so dearly love, and for which we've already paid for. To make matters worse, apparently, if we cancel now, we can never re-join. So that puts us all between a rock and a hard place. Feels just a bit manipulative. A Christian production company taking advantage of its Christian-based membership is not behaving very Christ-like. Please, no more silence and no more promises. Just do right by your members. I hope someone at Heirloom Audio sees this. Thank you.
  10. I just finished listening to the podcast. As a business owner, when you go through this much drama, there is only one right thing to do: Find someone else to take over Heirloom Audio. Sticking with it when you have so much going on is irresponsible, not noble. If Heirloom Audio is important and a ministry, then even if you step out of the way because of your hardships, someone else will take up the baton while you sort out your junk. Honoring your contract with Beck because God says to honor your contracts and let your "yes be yes" and your "no be no" would have been a good place to start. I'm betting your business would have pulled through the dark times by sticking with Beck, as he is doing VERY WELL again. A sale contract is not the same a being a donor. If you were a donor, then that's different. Then you would be obligated to pull support, but buying add time is something you can't just pull out of after the fact because the station went in a different direction. If no one else was willing to run Heirloom Audio for me, then I would have stopped collecting money from subscribers- I would have suspended their payments until we had product to deliver... its the whole breaking contract issue again. By continuing to collect without finding someone else to take over Heirloom, you were breaking contract again and asking other to pay for your hardships. You cannot ask others to pay for your hardships unless they are non-profit donators/founders. Heirloom Audio may have been a ministry to you, but sales are contracts. If you have to break a contract, you have to stop collecting money on the contract. This is not a situation requiring patience in a tough time. This is a situation requiring legal boundaries.
  11. Wow, it's really sad that no one from the adventure club is responding to these discussions. I'm sure something REALLY bad happened at this point. SO SAD. The way the podcast put off discussing the issues until after trying to sell the new ideas to people who already were sold on these stories felt really immature and dishonest, which makes me feel like they are evading responsibility for whatever hardship took place. I also dislike that I could not fast forward through all the beating around the bush to get to the transparency they owe us. Not cool Bob.
  12. Yes this update has been informative but it is not up-to-date. It came out last year on October 15th according to the website it was posted on. Praying for a new one.
  13. I also have had to go online to scavenge for updates and that is pretty low but what else can we do. Pray, Ask for updates(or search for them) or just cancel.
  14. That is the point we are at. I have no idea who is left of us in the club.
  15. Hi there. I've already listened to this and it's been 6 months now. We need updates, direct email notifications if we are gonna hang in there with subscriptions. I was disappointed that I had to search the first time to find out what's going on. I'm sorry, but I'm considering canceling too. This saddens me and my kids
  16. Hello everyone, Could we (we: people who pay for the club subscription) please get another update on were you are in the productions. We enjoy Heirlooms dramas but would like to know what is happening. Please let us Know, -Sincerely a listener
  17. I listened to a podcast from them and it was informative. Worth listening to. They go over what has been going on and a game plan for the future. Here is a link.
  18. I know right now the world is otherwise occupied, but I just wondered if there was any updates? I was just billed my quarterly payment again. It’s been well over a year since I received an adventure and I have never received an email newsletter or update. I was at least glad to find this thread so I had some sort of idea.
  19. Like what the story is about or why is it on Heirloom’s website?
  20. They may not be able to reply due to this pandemic. I’m considering canceling my subscription as well. I did see they made all the stories available through streaming. That is some consolation but still nothing on the three cds from 2019 as far as I have seen.
  21. I have been trying to contact them and have submitted multiple requests to cancel my account and refund my money and all of those have gone unanswered. So, I just submitted a complaint to the Better Business Bureau which says: I have been a member of Heirloom Audio's Live the Adventure Club for a few years. They charge $24.75 quarterly with the promise of providing their "newest Audio Adventures three times a year." The last audio adventure that I received was called For the Temple which I received December 2018. Heirloom Audio has continued to charge me with the promise of providing more audio adventures. However, it has been more than a year without any new audio adventures. They have charged me on the following dates: 3/18/19, 6/21/19, 9/21/19, and 12/21/19. The Live the Adventure Club website continued to promise that there were 3 new audio adventures coming in 2019 and so I kept waiting and waiting. Once 2019 ended and they had not complied with their end of the deal I contacted them and asked for my account to be canceled and to be refunded for the amount of $99 for the year 2019. After more than a month of them not getting back to me I contacted them again and said that if I did not hear anything back I would file a complaint with the BBB. Now it is time for my renewal again. There is no where on their website to remove my debit card from their file and I expect I will be charged again shortly.
  22. Does anyone know the story behind the Jake Muller Adventures being chosen for Audio Adventure content? It doesn't seem to fit the feeling of the burden of the Heirloom Audio Productions. Thanks.
  23. Yes, I am not sure why they don't update us monthly or at least quarterly when they TAKE OuR MONey!!!! The lack of communication is so frustrating when you are taking our money and not delivering on your promise! I have messaged, too, and gotten no response. We LOVE your audios, but PLEASE TELL US what's going on. I don't know why they didn't send this link to this podcast to all their members?? Thanks JD Sutter. But, I really don't want to listen to an hour about the stories that are supposedly coming out in 2019 (which didn't happen). I don't have time to listen to it all right now. PLEASE SEND AN E-mail to all members. It's just common courtesy. Thank you.
  24. If anyone is having issues contacting us, please send an email to our phones are currently down and it seems the contact us form is not working as well.
  25. I’ve listened to the podcast, it really just dances around the issue and no ideas of when production will actually startup again. Even the podcast eluded that we were going to get more updates by podcast that hasn’t been delivered either. i don’t think it is to much to ask for real updates with a real timeline. I also believe that you should not charge anymore dues until you start releasing content. We members need to see some action from the club.
  26. It was 2019. If you didn't receive it, definitely email the address above.
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