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  1. Last week
  2. Hello Live The Adventure Club Members, We have been getting many inquiries about Club memberships and not receiving any audios this year as part of being a club member. For The Temple was our last release and it was sent out around the beginning of this year. If you have not received that audio, please email info@heirloomaudio.com to request your copy. We are behind schedule on our productions and sincerely apologize. We understand your frustration and are working hard at producing top quality audio entertainment for our customers. However, we just seem to be hitting a few bumps in the road. We appreciate your patience and understanding and of course your prayers. Below is link to a podcast that explains a bit about what is going on. Again, we apologize for the delay. If you choose to cancel your membership, please send an email the above email address and submit your request there. Thank you for your continued support. https://www.spreaker.com/show/heirloom-audio-productions-updates
  3. Hello Live The Adventure Club Members, We have been getting many inquiries about Club memberships and not receiving any audios this year as part of being a club member. For The Temple was our last release and it was sent out around the beginning of this year. If you have not received that audio, please email info@heirloomaudio.com to request your copy. We are behind schedule on our productions and sincerely apologize. We understand your frustration and are working hard at producing top quality audio entertainment for our customers. However, we just seem to be hitting a few bumps in the road. We appreciate your patience and understanding and of course your prayers. Below is link to a podcast that explains a bit about what is going on. Again, we apologize for the delay. If you choose to cancel your membership, please send an email the above email address and submit your request there. Thank you for your continued support. https://www.spreaker.com/show/heirloom-audio-productions-updates
  4. Earlier
  5. Same issue here... No product even though I've been a member for over a year, and no response when I send an email.
  6. I've been a member for over a year without any new audio productions, and was of course promised three each year. I figure if I cancel now I won't get my three that were already promised, but I'm not going to continue membership when the company can't deliver on their promises!
  7. Have you received any response to this?
  8. So we have gone over a year without any new stories. I think it is time for me to cancel the club. I hope that I can get a refund for the past year since they did not uphold their end of the deal or that I can receive the three new stories that were supposed to be released this past year. I can't believe they kept taking our money all year without giving us any new stories or at least an explanation (apart from the obscure podcast that no one heard until the end of 2019).
  9. I'd like to give grace to Bill also. This podcast was very insightful as to what's going on. I can't give up on them & they need our support and prayers. Julie did contact me when I emailed them about the next releases. It sounds like their staff is quite low & obviously we know communication updates have lacked. I wish they would send this podcast directly to club members! I will patiently wait as the need for Heirloom Audio to be self supportive financially is vital. The podcast fills in the blanks.
  10. I, like everyone else on this thread, have many concerns about paying and not getting what I am paying for. I listened to the podcast, I understand and I sympathize, but I also need to take care of my finances. Right now, my finances are getting tighter and I need to cancel since I am not getting what I paid for. However, when I go to the account page to manage my subscription, I get that the page is under construction (has been for over a month now) and I don't see any way to cancel right now either. Yet, it also kills me to cancel since I have paid for over a year now and won't get what I have been paying for - always the optimist that if I wait just a little longer, it will pay off. But, in reality, can't afford to keep going.
  11. It's good to hear an update. It's interesting that the podcast is from October but no one on this forum knew about it until now. They could have done an email update or even just sent out the podcast. It's too bad that Bill lost the Science company and it sounds like most of the funding for G.A. Henty was coming from that. They said they are trying to raise funds but it seems like a shady business practice to keep taking money from the people in the club without delivering product, offering an alternative, or even communicating with the members of the club about it. Their new productions sound great but I don't think I can financially remain in the Club if we never get anything from it and are just being used by them to raise money with the hopeful possibility that they will have enough to produce more audio dramas. I'm worried, however, that if I cancel I will miss out on the new audio dramas despite paying for them.
  12. JD, Thank you for finding and sharing this. I do wish that when this podcast was posted in October someone from Heirloom would have shared it here with us. Like you said, it's very informative and helps give perspective on exactly what has happened and why they are behind schedule this year. It does makes me wonder if anyone is even moderating/managing this site right now. I not only posted my questions above to Julie from Heirloom, but I also sent her a private message asking the same questions with no response to either. After listening to the podcase, I'm cautiously hopeful for Heirloom Audio and will give them grace for a little while longer and see what happens. Stephanie
  13. Bill Heid released a podcast recently which goes into a lot of detail about why they are behind. I'd highly recommend giving it a listen. https://www.spreaker.com/show/heirloom-audio-productions-updates I'm not sure why this update was not shared here in this thread, but it is very informative.
  14. So if I understand this correctly, those of us who have been paying the regular membership fee all year will receive all three new episodes within the next week (if they are released in 2019) and anyone who has signed up this week will also get all three episodes as part of their new subscription. Kind of reminds me of the parable of the workers in the vineyard in Matthew 20:1-16. That should be a great incentive for anyone wanting to get these programs to sign up now! Of cause that is all base on the hope that these new audio adventurers will be released this year. I've been waiting all year for a new episode and have invested too much money to cancel my membership now and miss out on them. If I keep my membership going next year is still something I'm weighing up. Like so many have said before me: Please Adventure Club, just keep us informed as to what is going on. Silence is your worst enemy, the devil is always willing to fill in the blanks.
  15. Here's what my email said: Hello, We are part of the Live the Adventure Club, and I contacted you through that website a few months ago. I got a very kind response from Julie, I think it was. She helped me as best she could, but didn't have the answer to my question. So here it is: We have been faithfully been paying our dues to the LTAC, and yes, I understand part of the dues pays for our access to all the material on the website. But it also pays for our new GA Henty adventures. The only one we received this year is FOR THE TEMPLE. We loved it, but are wondering where the rest of our promised adventures are. Part of the dues is to pay for the new adventures that come out. We've paid our dues in full, but haven't received the promised material in full. When I signed our family up, the dues were to be charged quarterly, and we'd receive four new adventures annually. Now that count is officially down to three promised adventures annually, and that change was made without officially notifying those of us who signed up under the four per year plan. And as of Dec. 16, 2019, we've only received one new adventure. I don't see that changing in the next fifteen days. I understand running a ministry can be challenging. I understand you're probably running on a shoestring budget, and producing the top quality stories you create takes time, talent and more money. Personnel changes and natural disasters can slow things up. But when you say you're going to do something, you need to do it. I signed up for four adventures per year. That was why I signed us up. We love you stories and the values they promote. My boys love the strong characters. For us to be receiving three adventures instead of four, and now only one so far for 2019 is unacceptable. I understand there may be extenuating circumstances, but it's your job to notify us of that. It really seems as if you're hoping we all just forget for now and keep paying our $24.94 every three months. Please let me and the rest of your faithful subscribers know what's going on. It's the least you can do. Thank you for what you're doing to strengthen the leaders of tomorrow, Christina Malo
  16. I just tried email Heirloom Audio on their website and the Contact Us page didn't submit my email. This is unacceptable. Bill H. needs to respond to all of our inquiries.
  17. Is your company still making new product? Can you please respond? I have found it impossible to send an email or to reach someone in your office. When will new product come out?
  18. Julie, Is there any news you can share with us about the new productions Heirloom is working on? When might we might expect them? I'm sure you can understand that as subscribers we are getting quite frustrated because we don't have a clue what's going on with Heirloom Audio. A little communication on a regular basis, especially if you're having difficulties, would go a long way in keeping us all as continuing subscribers. But without that communication, you will likely lose a majority of those of us who have been patiently waiting for our promised new releases. Please help us understand what is taking so long to complete this year's productions. Sincerely, Stephanie
  19. December 5 and no updates. 🤔 Would be nice to know if we will be able to order some extra for Christmas, as I do every year.
  20. Update: His grandmother is in a home now and is making friends with the workers. Continue to pray for them.
  21. I haven't heard anything, but it's going to be December soon! Is it customary to send all three in the same month? I thought they would have sent them throughout the entire year. A comment or update from a founder/owner may be nice (even if its something we "don't want to hear"). My son is an avid Adventures in Odyssey listener and they give their members updates on when new stories are coming out. It's really a great idea as then people have something to look forward to and it really builds excitement.
  22. Any news on what is the status on the new releases ? I have not seen a response since September
  23. Following. So if I understand correctly ... we should be receiving at least three cds by the end of this year, right? The last one I received was For the Temple - which I LOVED! Please post something so we know what the plan is. Thank you.
  24. So, in the spirit of 'giving feedback' I'd like to give some constructive one I really do understand that you need to protect your intellectual property and also prevent pirating your productions. But there might be circumstances, where people do want to cancel the club for a while, for any reasons. And maybe later want to join again. Maybe a good policy might be to block them joining for a certain period instead of blocking them forever. Since I do think the majority of people still wants to be part of the club because of your great productions
  25. Why is it so hard to get any response from heirloom audio? I try to call, and the phone rings and rings. I email and send chat messages...nothing. I, like many others am concerned that we were promised 3 new CD's and the end of the year is quickly approaching. My kids have really enjoyed these, but I'm starting to lose confidence in the company and am half expecting to hear that it's shutting down production. Please, heirloom audio. COMMUNICATE WITH US!!
  26. Well it is strange I was going to end my subscription to save cost and they said that if I end it I can never rejoin also they said that they were going to do four instead of three but did not mention that the fourth is only an audio book! so I am of the opinion that if you are misleading in one area then your customers cannot know they can trust you in any area!!
  27. I agree with everyone above ... I too am concerned. It's time for my renewal again, and I feel as though I've paid all year for nothing. I think an email updating members at least once a month is not too much to ask. I understand being behind schedule, I just don't think it's fair that I have to "dig" to find that information on a member's forum. I also don't think it's fair that if I do cancel my membership now, even after paying all year, I would not receive anything that is shipped out at the end of the year. I'm really not sure what to do.
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